Refund and Cancellations Policy

All cancellations must be intimated to our head office on phone followed by a written confirmation via email or fax. Telephonic cancellation will not be accepted as “cancellation request”. Cancellations for the independent/individual room services should be made with a notice of not less than 7-30 days (According to Situation). The cancellation in case of group booking should be made at least 30 days prior to the date of commencement of the stay. For Christmas, New Year, Diwali, Pushkar Fair and other important festivals the normal cancellation policy does not apply and payments for against bookings during such busy period are considered as non-refundable. Please check with us at the time of booking for such cancellation policy for special occasions.

Please Note:

  1. Amount will be refunded through Electronic Transfer or by the card (Debit/Credit).
  2. Refund of amount will initiate after deducting the applicable cancellation Charges and service charge and both will be settled within 7 to 30 days of the day of cancellation request approved by My Service Apartment Jaipur.
  3. Booking which is under no Cancellation/ No Refund, guest/client staying or person/entity booked will have to pay the service charge to My Service Apartment Jaipur.